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    Here are some easy ways to help you fix Polycom error 335 0x20.

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  • Below is page 5 of the 3rd sip.2.2 – Da 3 of the admin guide:

    If there is definitely an error in the music configuration file, you will not be able to load the phones.


    Missing, as in the specific example, the file Color=”#FF0000″>capture

    I would argue that removing the filename from the config file, or making sure the file exists and is spelled correctly, will fix the error message.

    polycom 335 error 0x20

    You must check the shipping site configuration, make corrections, and reapply this configuration file by restarting Phones My.

    This error also occurs on the phone when rebooting (not rebooting) and checking for a newer version of BootROM on the other side; This will force a reboot. You can usually fix this error yourself.

    polycom 335 error 0x20

    The above simply means that there is a problem with some configuration of the phone and/or computer connected to the Internet and the corresponding configuration files used for initialization.The phone’s serializations receive an invalid or missing settings file.

    The phone will write its tree files to the provisioning server if this is additionally allowed by the server

    Usually the best way to do this is to check for the latest compatible software and therefore reconfigure the phone.


    This community forum is not a resource for traditional polygons. support, so direct responses from Poly employees, partners, and customers are also the best way to showcase what you’ve learned. If you need immediate and/or official assistance, please contact support via Help Desk.
    Don’t forget to also check VoIP, Video Endpoint and Skype for Business in general. Frequently asked questions about RTC or RPM

    If the Polycom phone displays error 0x4020, it indicates a problem with the Time Host programming. Learn the action step by step here.


    Related To


    Checking And Configuring The Time Server

    ForFor this process, you will first need a phone administrator with a personalized password. Then below.

    1. Press the menu/home button.
    2. Select Settings.
    3. Select “Advanced”.
    4. Enter your phone password, then press Enter.
    5. Select Admin Options.
    6. Select Network Configuration.
    7. Scroll down to SNTP and make sure is listed
    8. Click OK (if you want to set the forum time), now press Return.
    9. Select Save Configuration.
    10. Back and also to the home screen.

    SNTP may not be able to reach the normally scheduled server time. Instead, try connecting to and using one of the IP addresses:

  • 15,185,186,215
  • Set New Static IP Address

    If manually configuring each of our SNTP time servers did not reveal an error, it may be helpful to set the static IP address found on the phone. You can set a fixed IP address on your phone or via the web interfaceys phone (GUI).

    Note. When you are ready, we strongly recommend that you contact an IT or network specialist in case of network problems.


    (Do you have time to learn how to set a static IP address on my Polycom phone using their web interface?)

    1. Get your phone password.
    2. Define this static IP address to use the switch as a phone, subnet, and default gateway.
    1. Make sure your phone is turned on and connected to the network.
    2. Enter the phone’s IP address on the website on a computer connected to the same network as the phone.
    3. Log in as an administrator and enter your phone password.
    4. Press “Settings” > “Network” > “Ethernet”.
    5. Disable DHCP.
    6. Enter your expected static IP address.
    7. Enter the subnet mask.
    8. Gateway

    9. type ip.
    10. For DNS serversenter:
    11. For DNS enter: 8 alt, .8.4.4.
    12. Click “Save” at the bottom.
    13. Please wait while the phone reboots. If the device does not restart, check the insight and turn the cell phone off and on manually (unplug it from the power source, wait at least a full minute, then plug it back in and turn it back on later).
    14. Download this fixer software and fix your PC today.

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